Frequently Asked Questions 
Please  select category :
 What is FonaBank?
FonaBank is a service provided to NSGB Customers allowing them to access their NSGB accounts 24 hours a day, 7 days a week either for inquiry purposes or to execute transactions through a phone call, through the Interactive Voice Response (IVR).
expand How can I access the service?
By calling 19015 or 25805800 from your landline phone or your mobile
expand Can I call this number abroad?
The number to be dialed internationally is 00202-2580-5800
expand What is the information that I can get from this service?
  • Balance & movements inquires on customer’s NSGB Accounts and Loans.
  • Transfers within NSGB accounts (predefined 5 accounts Maximum).
  • Transfer to VISA cards (VISA settlement)
  • Receiving last account statements (Current, Savings, Checking Account) by fax.
  • Receiving NSGB Credit Card statement by fax.
  • Ordering of a Check Book on Current or Checking Account.
  • Change FonaBank PIN number.
  • Deactivation visa electron
  • Inquire about Currency exchange rates.
  • Get information on the latest offers from NSGB.
expand Can I speak to an agent at any time?
By pressing (0) you may also talk to a FonaBank representative from 9:00 AM to 10:00 PM on weekdays.
expand What are the services that I can have from the agent?
  • TD renewal & breaking
  • Inquire, subscribe & redeem Themar ICs (till 12:00PM)
  • Statement request by mail.
  • Settlement of credit card balance.
  • Change CD posting account
  • Automatic   Transfer modification / cancellation
  • Open new accounts (transfer from an existing account)
  • Application for Credit Card (sent to card center for processing & subject to approval)
  • Application for supplementary cards (debit cards)
expand Is it online and the transactions appears instantaneously?
Yes Fonabank is an online service.
expand Is it part of any package?
Part of Professional Pack Pro and Safwa package
expand When can I use this service?
The IVR is available 24/7, the FonaBank representative are available from 9:00 AM to 10:00 PM on weekdays.
expand Is it secure?
Secured by your user ID and password
expand Can I get a brochure or user manual?
The IVR tree is explained in the user guide available at the branches in the brochures of all the Electronic banking services.
expand If I have a corporate account can I have this service?
The equivalent service for corporate accounts is Faxabank
expand Can I get information on my certificates of Themar through this service?
By pressing (0) you may talk to a FonaBank representative from 9:00 AM to 10:00 and through them you can inquire, subscribe & redeem Themar ICs (till 12:00PM)
expand What is the procedure to access this service?
You have to be NSGB account holder, you fill the application and in 1-week maximum, you come to the branch to receive your subscription ID and password.
expand What is NetaBank?
NetaBank is an innovative service specially designed to allow its customers to manage all their bank accounts, analyze their financial position, and perform various banking transactions in total confidentiality. It is user-friendly and available 24 hours a day, 7 days a week, wherever there is access to the Internet.
expand Who can subscribe for NetaBank?
NetaBank is a service provided to all NSGB customers
expand How can I access the site?
By visiting NetaBank website: www.netabank.net directly or visit NSGB informational website www.nsgb.com.eg by clicking on NetaBank‘s hyperlink.
expand How to apply to NetaBank?
You may apply by visiting any our branches. A customer officer will be able to assist you in filling the NetaBank application.
 
Please note that you need to visit the branch an additional time to get the user name and password in order to activate the service. 
expand What is the information that I can get from this service?
  • Inquire about your account and credit card balances and movements.
  • Detailed transactions for last 2 months.
  • Download your account statements in excel file.
  • Check your time deposits and their maturity dates
  • Internal and external transfers between your own accounts or to another customer’s account at NSGB or another bank inside and outside Egypt.
  • Charge your internet card
  • Request for issuing cheque books.
  • Set an appointment with your branch by sending email to the branch.
  • Change the Pin code.
expand How Can I do transfers through NETABANK?
  • You can make internal transfers between your own accounts (visa settlement).
  • You can make internal transfers to predefined NSGB beneficiaries’ accounts by specifying them in the subscription application or by visiting the branch afterward.
  • You can make external transfer to other accounts at any bank inside or outside Egypt by filling in “Neta 2” application with specific transferring limit of 10 000 unit (by default ) . The other accounts should be clearly specified by the customer in “Neta 2” application and approved by the branch.
  • In both internal and external transfers you have unlimited number of beneficiaries.

External transfer fees:
Transfers done on Netabank are charged at a reduced tariff: 50% of swift and commission charges

 

 

expand Is it online and the transactions appears instantaneously?
Neta bank is an offline service: Transactions done before 4pm appear on the system (reflected on the account) on the second working day and transactions done after 4pm appear on the system on the third working day.
expand Is it part of any package?
Part of Safwa, Youth & professional package.
expand Is it secure?
Secured by your user ID and password.
expand How do I know my session is secure?
When you connect to the secure pages of NetaBank, look for a padlock at the bottom right of the browser. If the locker is closed (see the picture), it means that your session is secured. You can see the details of the SSL certificate by double clicking on it.
expand Which kind of security is used by NetaBank?
NetaBank uses SSL 128-bits encryption level, in order to ensure the best security as possible for your transactions.
expand What shall I do if I forgot/lost my login password?
In such case, please contact your nearest branch to report it and apply for a new password. In case of password loss, you will be asked to collect it from your branch, for security reasons.
expand How to protect myself against Fraud?
  • Take care where you go online from
  • Keep Your details & identity private & secure
  • Keep your password private & secure
  • Don’t use a password you use in something else
  • make sure your password is formed of character & numbers
  • Change your password periodically 
  • Refer to the Bank in case you doubt that someone has your password 
  • Keep your computer secure
  • Disable the “ Auto Complete ” option from your browser
  • Keep your Internet Banking session secure
  • Buy from well known/Reputable sites & don’t provide your account & information unless you are in a secured session
  • Protect yourself – Even when you are offline.
  • Protect your PC with a password
  • Install anti-virus software
  • End any secured session before leaving your PC unguarded
  • Make sure you have the latest security updates and patches
  • Use personal firewalls
  • Use an anti-spyware program
expand Can I get a brochure or a user manual?
The branches have brochures of all the Electronic banking services. You can also visit NetaBank web site and browse the service Demo.
expand What is the procedure to access this service?
You have to be NSGB account holder, you fill the application and, in maximum 1-week, you come to the branch to receive your subscription ID and password.
expand If I have a corporate account can I have this service?
This service is available for individual and corporate accounts
expand What is PortaBank?
PortaBank is a service provided to NSGB customers allowing them to receive SMS on their mobile phones with information on s/he account such as the balances, the movements, exchange rates and stock price.
expand How can I access the service?
By filling the E. B application you subscribe to this service and you’ll receive the SMS in 1 week maximum. PortaBank service sends SMS on one mobile number only.
expand What is the information that I can get from this service?
You’ll receive SMS on the below figures:
  • Accounts balances.
  • Last 5 transactions (for all accounts over the last 2 months).
  • Currency exchange rates.
  • Stock price.
  • Salary notification (Soon).
expand Is it online and the transactions appears instantaneously?
Yes, PortaBank is an online service.
expand Is it part of any package?
Part of Youth offer.
expand Is it secure?
Secured as you receive it on your own mobile.
expand If I have a corporate account can I have this service?
No this service is for individual clients only.
expand Can I get a brochure or a user manual?
The user guide is available at the branches in the brochures of all the Electronic banking services.
expand What is the procedure to access this service?
You have to be NSGB account holder, you fill the application, and in 1 week maximum you will receive the SMS.
expand What are the available for this service?
Option: Balance inquiry (all accounts in 1 message)
Basic Offer: Weekly
Advanced Offer: Weekly
 
Option: Last 5 movements (on 1 predefined account )
Basic Offer: Twice a month
Advanced Offer: Weekly
 
Option: Exchange rates (1 specified currency)
Basic Offer: ----
Advanced Offer: Weekly
 
Option: Stock Price (1 specified stock)
Basic Offer: ----
Advanced Offer: Weekly
 
Option: Salary Notification*
Basic Offer: Monthly
Advanced Offer: Monthly
* Soon for payroll clients

 
expand What is Email@Bank?
Email@ Bank is an e-banking solution using e-mail. It is a tool that allows NSGB customers to receive automatically at their desired e-mail addresses the account’s latest movements per account as well as receiving the accounts’ global position on daily or weekly basis at a reasonable price.
expand How can I access the service?
By applying to this service you’ll receive the email in 1 week maximum.
expand What is the information that I can get from this service?
Account Statement -Triggered by the last transaction (s).
Your accounts’ global position on a daily or weekly basis (Accounts Position)
expand Is it secure?
Secured as you receive it on your own Email.
expand Can I get a brochure?
The branches have brochures of all the Electronic banking services.
expand What is the procedure to access this service?
You have to be NSGB account holder (Current – Saving –   Checking), you fill the application, and in 1 week maximum you will receive the Email.
expand If I have a corporate account can I have this service?
This service is available for individual and corporate accounts with the same fees
expand What are the available packages for this service?
You have the option to choose between two offers based on your preference.
Accounts Balance (position)
Basic Offer: weekly
Advanced Offer: Daily
 
Accounts Movements (statement)
Basic Offer: Triggered by Movement
Advanced Offer: Triggered by Movement

expand Who is eligible?
Whether you are a payroll client, Employed outside a payroll model, self-Employed, Egyptian Or non Egyptian resident in Egypt, you can enjoy Aqarat mortgage finance program
expand What is the financing currency?
Egyptian Pounds
expand What are the types of unit financed?
  • Apartments
  • Villas
  • Summer Houses
expand What is the minimum and maximum financing rate I can get?
Aqarat finance up to 80% of the unit value for apartments and villas, and 65% of the unit value for summerhouses.
expand What is the minimum and maximum financing amount I can get?
The minimum and maximum financing amounts are EGP 50,000 and EGP 5,000,000 respectively.
expand What is the minimum and maximum finance duration I can get?
You can repay your finance over a period of 5, 7, or 10 years and in some cases15 years.
expand What type of insurance coverage does Aqarat require?
Both Property and Life Insurance are mandatory.
expand Can I have co-borrowers to enjoy Aqarat?
Aqarat allows co-borrowers, restricted to first and second-degree relative and same criteria for investor applicants.
expand What are the required documents for Aqarat?
Customer Documentation
In case, you are employed:
  • Copy of National ID
  • Recent utility bill
  • Recent HR letter
  • Additional income may be needed such as Rented Apartment Contract, Certificate of Deposit, Time Deposit… etc

In case, you are self-employed:

  • Copy of National ID
  • Recent utility bill
  • Last year tax declaration to Tax Authorities
  • Recent certificate from authorized auditor which state the net profit or monthly income
  • Proof of Payment for Social Insurance
  • Recent certificate from authorized auditor that states that there are NO claims in favor to the tax authority or social insurance
  • Copies of Taxation card
  • Additional income may be needed such as Rented Apartment Contract, Certificate of Deposit, Time Deposit… etc


Unit Documentation
Existing Cities

  • Register title contract with the seller name.(For Registered Units or Building)
  • Primary Contract
  • Property Action Certificate for 10 years  ( Form No. 19 )
  • Recent official list for the unit issued from the concerned revenue authority
  • Construction License
  • Previous ownership documents and power of attorney from the original owner
New Urban Communities
  • Land Designation Decision or property Contract
  • Land Receiving Report
  • Construction License for the property
  • Acceptance to make mortgage in favor to NSGB
  • Recent Financial Position from the New City Authority
  • Property Action Certificate
New Urban Communities (Compound)
  • Ministerial Decision or Property Contract
  • Land Receiving Report
  • Construction License for the property
  • Acceptance to make mortgage in favor to NSGB
  • Recent Financial Position from the New City Authority
  • Property Action Certificate
  • Primary Contract between the client and Real Estate company
expand What are the Classifications of Financial Markets?
Financial Markets could be classified into Money Market, Capital Market & Foreign Exchange Market.
 
Money Market
Where money is lent or invested for short-term circulation (duration less than one year). It is meanly dealing in cash instruments like Saving accounts, Inter-bank, Time Deposits, Treasury Bills, Commercial Papers & negotiable certificates of Deposits.
 
Capital Market
It is a market for investment duration more than one year, dealing in long-term investment instruments like Stocks, GDRs & Bonds. Capital market comprises of Stock market (Where stocks & GDRs are traded) & Debt market (Where bonds are traded).
 
Foreign Exchange Market
Where Foreign Currencies are bought and sold at a special date and time.
 
Time Deposits
Time Deposit is a short-term and safe investment tool. Banks offer clients time deposit with different maturities such as one month, three months, six months and less than one year. The advantage of time deposits is that the bank guarantees repayments. In addition, time deposits are highly liquid, since money can be withdrawn from the bank at any time prior to maturity date.
You earn interest on the savings that you deposit in the bank. This interest depends on the maturity date, which is the date when your account is due. On maturity date you can either withdraw your principal amount plus the interest earned or renew your deposit for another period.
 
Treasury Bills
Treasury bills are marketable securities that are issued and guaranteed by the government for financing its budget. They are highly liquid and redeemable securities that are bought by financial institutions such as banks, mutual funds, insurance companies as well as individuals. In Egypt, there are three types of T-Bills i.e. 91 days, 182 days and 364days.
Stocks
Shares into which the owners’ equity of a corporation is divided. In another way the capital of a company is divided into equal shares called stocks, the stockholders (the shareholders) are the owners of the company, they have the right to be board members and to vote for the board resolutions. The shareholders can only receive returns in the form of Dividends, which could be Stock Dividends or Cash Dividends (Coupons) in case that the company has achieved a net profit and decided to distribute part of this profit.
 
GDRs
A Global Depositary Receipt or GDR is a security issued by a Depository Bank, such as Bank of New York or Deutsche Bank, in place of the foreign shares (issued by an Egyptian issuer such as Suez Cement) held in trust by that bank, thereby facilitating the trading of those Egyptian shares in the form of GDRs by international investors, on global markets, such as London stock exchange. GDRs could be converted into Local shares of the same issuer using a specific conversion rate.
 
Bonds
A bond is part of a loan, in another way, when a company needs financing it has two alternatives, either to take a loan from a bank or to issue bonds. The bondholders are creditors or lenders of the company; they have no right to be board members or to vote. The bondholders are entitled to receive their returns (Bond Coupons) whether the company has achieved net profit or net loss.





expand What is the Importance of the Capital Market?
Capital market plays an essential role in the economy, below are some of the added values of ca[ital market :
  •   Transferring savings from savers to producers
  •   Source of finance for corporations
  •   Spreading the property base for financial assets
  •   Contributing in the privatization process
expand What is the difference between T-Bills and bank deposits?
When you deposit money in a bank, you pay the initial amount and then at maturity date you receive the initial amount as well as the interest earned. On the other hand, you pay a lower amount when you purchase T-bills compared to their par value, which you will receive after a certain period i.e. 91 days. For example, I pay LE 990 today for T-Bills 91 days and later receive LE 1,000 after three months.
expand Why do prices fluctuate in the capital market?
Stocks & Bonds are like any other commodity in the market. The prices of commodities fluctuate based on their supply and demand relationship. For example if the demand for tomatoes is lower than the supply, this will cause the prices of tomatoes to go down. The same applies to stock prices.
expand What are the types of stocks?
There are 2 types of stocks; Common stock & Preferred stock
 
Common stock
Investors who purchase common stock have voting rights at the company’s annual stockholders’ meeting. Common Stockholders are not guaranteed dividends, buy they expect to receive higher dividends during the company’s prosperous periods. If a company fails or liquidates, common stockholders are paid, after bondholders and preferred stockholders.
Preferred stock
It gives its owners certain advantages over common stockholders, such as the priority to receive dividends before the common stockholders. It is usually more expensive than the common stocks
expand What are the Types of Bonds?
  From Return Perspective, Bonds could be classified into :
  • Fixed rate notes (has a fixed annual rate of interest until the maturity date)
  • Floating rate notes (has a variable annual rate of interest)

  From Term Perspective, Bonds could be classified into :

  • Short-term bonds (maturity from 1 to 3 years)
  • Medium-term bonds (maturity from 3 to 5 years)
  • Long-term bonds (maturity from 5 to 10 years)

  From Convertibility Perspective, Bonds could be classified into :

  • Convertible bonds (could be converted to common stocks of the same issuer according to issuance terms and conditions)
  • o Unconvertible bonds (could not be converted to stocks)
expand What is the role of CMA?
The Capital Market Authority is the market regulatory agency responsible for ensuring the development of a transparent and secure market for investors in Egypt. It has been established (incorporated) in the year 1980 to organize and supervise the capital market in Egypt. The CMA monitors market activity and facilitates capital growth by requiring disclosure, encouraging more secure institutions for trading securities, and promoting the introduction of markets for new investment instruments. Today, the Capital Market Authority plays a major role creating an environment that instills public confidence to save and invest in Egypt.
expand What is a Mutual Funds?
  • A Mutual (Investment) Fund is a vehicle through which many investors pool their money to invest in Stocks, Bonds, Treasury Bills, Treasury Bonds or other investment instruments.
  • Investments of the fund are managed by a professional firm called “Fund Manager” in accordance with the fund’s objectives and regulations, which has been set in light of the Capital Market laws and regulations.
  • The capital of the fund is divided into equal units; each unit is called “Investment Certificate”, each holder of the investment certificate shares in the returns or losses of the fund according to his participation in the fund’s capital.
expand What are the advantages of Mutual Funds ?
Mutual funds make saving and investing simple, accessible and affordable. The advantages of mutual funds include :
 
Stabilizing & Enriching the Market 
Mutual Funds are playing a very important role in stabilizing the stock market, whereas investment decisions are made based on deep analysis and solid grounds. Fund managers are not following market roomers.
 
Professional Management
Mutual Funds are considered the best investment tool for small investors who have no enough money to establish an investment portfolio of their own, or those who have neither time nor required experience to follow up their investments in the stock market.
The money accumulated in a mutual fund is managed by professionals who decide on behalf of shareholders on investment strategy. These professionals choose investments that best match the fund’s objectives as described in the prospectus. Their investment decisions are based on extensive knowledge and research of market conditions and the financial performance of individual companies and specific securities. As economic conditions change, the fund may adjust the mix of its investments to adopt a more aggressive or a more defensive strategy to meet its investment objective.
 
Diversification (Risk Reduction)
Fund managers typically invest in a variety of securities seeking portfolio diversification. A diversified portfolio helps reduce risk by offsetting losses from some securities with gains in others. The average investor would find it expensive and difficult to construct a portfolio as diversified as that of a mutual fund. Mutual funds provide an economic way for average investors to obtain the same kind of professional money management and diversification of investments that is available to large institutions and wealthy investors.
 
Variety
There are a wide variety of investment objectives, from conservative to aggressive, and investing in a wide range of securities. There is also specialty or sector funds that invest primarily in a specialized segment of the securities markets.
 
Accessibility (Flexibility)
Mutual fund shares are easy to buy and to sell. Investors may purchase fund shares with the help of an investment professional (e.g., a broker, financial planner, bank representative, or insurance agent) or directly, based on the investor’s own research and knowledge. Investment professionals provide services to investors—analyzing the client’s financial needs and objectives and recommending appropriate funds. Investors can liquidate all, or part of their investment when needed without delay.
Consolidating small savings
A Mutual Fund is considered one of the basic channels for consolidating small savings and redirecting them to finance the public or mega projects.




expand What is the difference between Open-ended fund & closed-ended fund?
  Open ended Funds
  • Established by Banks
  • Investment Certificates doesn’t have to be listed in the stock market
  • Subscription is opened for the life time of the fund
  • Investors can redeem their Investment Certificates according to the last published rate
  • The size of the fund and the number of Investment Certificates are variable (could be increased or decreased)

Closed ended Funds

  • Established in the form of a company
  • Investment Certificates have to be listed in the stock market
  • Subscription is opened only for the initial Subscription period, and then it’s closed
  • Investors can sell their Investment Certificates in the stock market
  • The size of the fund and the number of Investment Certificates are fixed
expand What are the different types of Mutual Funds?
Equity Funds
Funds which are investing the majority of its capital (80%-90%) in stocks and the rest is invested in short-term liquidity instruments
 
Money Market Funds
Funds which are investing only in the short-term investments (Treasury Bills, Time Deposits & Certificates of Deposits)
 
Fixed Income Funds
Funds which are similar to Money Market funds in addition to investing in Bonds
 
Balanced (Hybrid) Funds
Funds which are investing 40% to 60% of its capital in Stocks and the rest of the capital is invested in Bonds, Treasury Bills, Time Deposits & Certificates of Deposits
 
Asset Allocation Funds
Seek high total return by investing in a mix of equities, fixed-income securities and money market instruments, these funds are required to strictly maintain a precise weighting in asset classes.
 
Capital Protection Funds
Funds which are diversifying their investments and using more sophisticated instruments like options to preserve the capital. In most of the cases they are closed funds. Capital protection is only achieved at the end of the fund’s duration
 
Capital Guarantee Funds
Similar to capital protection funds with the commitment to guarantee the capital at the end of the fund’s duration. Capital guarantee could be 100% or partial guarantee
 
Funds of Funds
Funds which are investing in the IC’s of other funds, this type does not exist in Egypt due to some legal constrains, but CMA has recently (July 2007) allowed launching this type of funds
 
Exchange Traded Funds (ETFs)
It represents a portfolio of securities in the form of equities or fixed income or specific sectors to track the performance of an index. It offers investors an innovative way to get effective exposure to specific instruments, markets or sectors. ETFs are index closed funds that are listed and traded on stock exchanges like shares
 
Specialized Funds
Funds which are specialized in a specific business sector; such as commodities funds, which are investing in the equities of a specific commodity (oil & gas)
 
Emerging Markets’ Funds
Funds which are investing in equity securities of companies based in emerging (developed) countries
 











 
expand What is the Tax Treatment of Mutual Funds in Egypt?
Taxes on the funds distributions differ from one country to another; it depends on the country’s tax rules and regulations. In Egypt all capital gains and distributions made by mutual funds are exempted from all kinds of tax, the reason behind this exemption is to encourage investment in the Stock market and Mutual Funds.
expand What does NAV of a Fund mean?
Net asset values (NAV) help an investor track the value and performance of mutual fund certificates (also known as mutual fund shares). The NAV of a mutual fund share is the “true” intrinsic value of a single fund share, depicting its real value, by excluding all possible management and sales fees that may be tied to the price of fund shares.
 
NAV is calculated by dividing the net assets of the fund by the total number of shares outstanding of the fund. Net assets of a fund are obtained by deducting any fees or expenses bared by the fund from the total assets (the value of assets before subtracting company debts) of the mutual fund.
expand What are the investment goals or objectives?
The choice of the investments should always be driven by what the investor wants to do with the money. He may have a general, long-term goal such as enough money for retirement, or a precise near-term goal such as accumulating money for a down payment on a house. Investor may want an investment that provides current income or one that can serve emergencies. Taking the time to figure out the goals will help the investor to choose the right investments.

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