 Department: Audit |
 Auditor |
| Responsibilities: |
- Conduct audits and reviews in bank departments and branches
- Ensure adherence to regulations and procedures and communicate the findings of the audit missions in order to take the necessary corrective actions
| | | Qualifications: |
- High sense of judgment, scrutiny and analysis
- Independent, affirmative, sharp and focused
- Initiative, self starter and extremely accurate
- Ability to demonstrate excellent interpersonal, leadership and negotiation skills
- Ability to manage and lead the compliance team
- Ability to manage different tasks and assignments in parallel
- Ability to work under pressure and within a team
- Fluency in Arabic and English written/spoken
- Very good computer knowledge
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| Department: Corporate and Investment Banking |
| Credit Analyst |
| Responsibilities: |
- Responsible for gathering and analyzing credit information of current and potential borrowers.
- Determines the advisability of granting credit for diversified types of loans, analyze financial statements, and assist in the preparation of credit packages.
- Prepare full credit presentations/proposals.
- Promotes business for the bank by maintaining good customer relations and referring customers to appropriate staff for new services.
| | | Qualifications: |
- BSC in Business Administration / Economics preferable concentration in Finance.
- Minimum of 4 or more years prior analyst experience required.
- Very Good command of English.
- Very Good knowledge of PC applications.
- Knowledge of credit, accounting and financial statement analysis required.
- Skills in collecting, analyzing, verifying, and manipulating research data.
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| Department: Individual Banking |
| Account Officer |
| Responsibilities: |
- Develop branch business in connection with existing accounts as well as potential customers to meet and exceed the targets.
- Serve as a primary point-of-contact for customers requesting Individual Banking products.
- Receive and process card and loan applications, funds transfer, collections, standing orders, bank drafts and other means of payments.
- Administer loans to the assigned group of individuals.
- Provide competent sales and sound adherence on granting loans.
- Take advantage of every opportunity to delight customers, sell the Bank `s products, and demonstrate interest of providing other services.
| | | Qualifications: |
- BSC in Business or Economics.
- Very Good command of English, (French) will be an asset.
- Very Good knowledge of PC applications.
- Sales analytical capabilities.
- Highly customer service oriented.
- Excellent Communication skills.
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| Call Center Rep. |
| Responsibilities: |
- Call Center Officer handles remotes relationship with customers/ non customers by serving their needs and developing business.
- Attracting new clients, cross & up selling to existing clients from the inbound contracts received by the different channels (phone, fax, email).
| | | Qualifications: |
- BSC in Business Administration.
- Very Good command of English. (French will be an asset).
- Very Good knowledge of PC application.
- Excellent Communication Skills.
- Customer oriented & able to maintain customer
Satisfaction.
- Good team player.
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| Counter Officer |
| Responsibilities: |
- Represents normal "point of contact" for many customers in their over-the-counter needs. Provides efficient service to customers including cash deposits, cash withdrawals, and currency exchange transactions. Handles other services such as customer instructions on cheque collection, funds transfer, outstanding orders,stop payments, and account inquiries. Guides customers to other points of services. Takes advantage of every opportunity to delight customers, sell the Bank's product, and demonstrate interest of providing other services.
| | | Qualifications: |
- BSC in Accounting
- Very Good command of English.
- Very Good knowledge of PC applications.
- Ability to deal effectively with all types of customers.
- High rate of accuracy
- Awareness of different IBG services.
- Excellent communication & interpersonal skills
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| Customer Service Representative |
| Responsibilities: |
- Meet new customers and Serve as the customer contact point for their general requests.
- Open and process all types of customer accounts, maintain account conditions.
- Handles branch mail and all customers correspondence.
- Perform a range of office duties under request of the branch manager.
| | | Qualifications: |
- BSC in Business or Economics.
- Very Good command of English, (French) will be an asset
- Very Good knowledge of PC application.
- Good selling skills.
- Awareness of customers’ needs.
- Ability to handle customers’ requests and problems.
- Excellent communication and interpersonal skills
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| Operation Officer |
| Responsibilities: |
- Maintain branch accounting and prepare periodic reports.
- Act as an internal auditor to the branch operations.
- Oversee the efficient operations of teller stations and exercise general supervision of cash tellers.
- Carry out any operational transactions requested by clients.
- Ensure that all cash functions are performed properly.
- Review and corrects daily transactions of the branch.
- Ensure customer focus to develop branch business.
| | | Qualifications: |
- BSC in Business/ Economics or Accounting.
- Very Good command of English.
- Very Good knowledge of PC applications.
- Strong accounting background and auditing skills.
- Excellent communication and interpersonal skills.
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| Department: Organization and Methods |
| Business Consultant |
| Responsibilities: |
- Work and plan for organisational development, business process reengineering, introduction of new products, development of advanced banking systems, decision making techniques as well as project management.
| | | Qualifications: |
- BSC. in Business Administration with GPA 3.5/4.0 or higher – young MBA are welcomed.
- Minor in computer science or economics.
- Thorough knowledge of modern management methods, business models, reengineering techniques, quantitative and qualitative studies, tools and techniques of project management as well as system analysis and business design.
- Be an entrepreneur, self-starter, enthusiast, innovative, and committed to a continuous improvement and innovation culture.
- Very Good command of English
- Excellent knowledge of PC applications, verbal and written communication skills.
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| Department: Quality Department |
| Quality Consultant |
| Responsibilities: |
- Design, plan and coordinate the bank’s quality actions with the aim of increasing customer satisfaction through elevating the quality level of staff performance and services offered.
- Search for the best practices of quality management.
- Seek permanent improvement of the means of operation via the staff’s involvement in total quality management approaches and promotion of good practices.
- Establish quality awareness inside the bank as part of NSGB’s culture.
- Direct all actions to the aim of building a customer focused organization via increasing quality awareness among staff members targeting to reach further frontiers of customer satisfaction and service efficiency.
| | | Qualifications: |
- BSC in Business Administration
- Ability to demonstrate excellent interpersonal, leadership and communication skills
- Excellent and meticulous sense of quality.
- Ability to manage and lead a quality team
- Strong customer orientation
- High analytic and observational skills
- Fluency in Arabic and English written/spoken
- Very good computer knowledge
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| Department: Risk |
| Risk Analyst |
| Responsibilities: |
Risk Analyst responsible for the assessment of credit applications presented in terms of :
- Counterparty Identification , management , business ...
- Financial Analysis
- Industry outlook
- Market & Risks
- Company's debt servicing ability
| | | Qualifications: |
- BSC degree.
- Minimum banking experience 4 - 5 years.
- Minimum 4 years in credit department.
- Excellent background in credit.
- Fair knowledge of credit risk management issues.
- Favorable analytical skills.
- Fluent English.
- Excellent computer skills.
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